Unbiased
Have you ever wondered if your mechanic is telling you the complete truth? Do you really need all of those parts? How can you blindly trust someone who profits from their product recommendations?
You can relax with us because at NENS we do not resell hardware or software. You never need to wonder if we are suggesting something because you truly need it or just because we want to sell you something.
Now don't panic, we don't leave you on your own to get what you need. We have special partnerships that provide discounts to our clients. We get preferred pricing because we lower the vendors transaction cost. You get lower pricing straight from the vendor for being part of the NENS family. At Dell alone we almost always can get you lower prices than you can on your own. With NENS you never need to worry if the recommendation is in your best interest. It simply is.
Method, not madness
- Engineered to Succeed
- Anyone can engineer; we have an internal process to make sure we are focused at success, not just engineering.
- What is success to us? It is simply this: We define success as you being able to transact business in the manner that your clients, leadership, and employees have come to expect. Anything less than that does not meet the business goal.
- Ralph Waldo Emerson said. "To get something you never had, you have to do something you never did." Stop achieving the same outcomes --- let’s do something better this time.
80/20 rule
- 80/20
- Pareto’s rule is not limited to sales, project management, and clientele - it applies to technology as well.
- We have found that 20% of the engineers out there accomplish 80% of the work and have 80% of the knowledge. We have also found that 20% of the companies out there have access to the higher level of engineer.
- Odds are not good for most businesses.
Synergistic approach
- True partnership Model
A relationship where one benefits from another’s pain is not synergistic, it is opportunistic. The IT support industry tends to operate happily on a very opportunistic model. Why should a service company benefit from your problems? Why would a service company change if they can financially benefit from clients' problems? Is it a good business practice to reward them with more business? We feel this is an inherent problem with the standard IT service model and are proud to stand apart.
Why now?
Chances are if you are reading this you know deep down that there must be something better out there. We know you have found it. Trust your intuition. Imagine what you could accomplish if you didn't have to worry about your IT again. Call now --- 15 minutes of time is all you will need to see that there is a difference in our approach and your benefit.
“Within 5 minutes it was clear to our financial controller and I that NENS was different than any other IT provider we had encountered”
K Jones
VP Operations
How did you choose your last technical support company?
How did you choose your current IT support path or partner? It is not as simple as checking under a puppy to see what you are going to get, is it?
Now, in your particular area of business expertise you can probably spot another in your field that is solid but outside of your expertise how can you tell if someone is a genius or just knows an acronym or two more than you?
Your businesses success and profitability is tied to computer systems. How do you know you are getting good value or even equal value for your resources?
No hardware or software “hidden agenda”
At NENS we are all engineers. We believe that we would not want to buy a car from someone who did not know how to drive one, a cake from a baker who has never tasted one, or a technical solution from a salesman.
Most of our competitors have a full time sales force; we do not. They are trained in sales closing techniques; we are trained to solve technical business problems. What could your business benefit from most - margin based sales or technical solutions?
Customer service
Many technical companies claim that “customer service” is why they are great - but have you every asked what that really means to them?
Saying we have customer service is like a hamburger joint advertising they have catsup, or that our employees smile. If you are a service company, you better have customer service. Hello!
Now for real fun, ask your support company to articulate what their customer service means and how it benefits you. At NENS we can, and we do.
If you would like something beyond nebulous service, give us a call.
Technical competence
Through our vast years of experience and our extended business partnerships, we can provide certified efficient resources for most needs. With that said, we are secure enough about ourselves to tell you if your requirements fall outside of our scope. And even then, we more than likely have a partner who can accommodate you. But as for most business based technology we have been designing, implementing, and supporting it for several technology generations.
Why NENS