Synergistic vs. opportunistic
A relationship where one benefits from another’s pain is not synergistic, it is opportunistic. The IT support industry tends to operate happily on a very opportunistic model.
- Why should a service company benefit from your problems?
- Why would a service company change if they can financially benefit from clients' problems?
- Is it a good business practice to reward them with more business?
Enough is enough!
We feel this is an inherent problem with the standard IT service model and are proud to stand apart.
At NENS we offer total managed-care solutions where we take responsibility: if it doesn't work, we fix it at no additional cost. And we provide an uptime guarantee. We are focused on you being able to transact business. That is success to us.
We offer a resolution guarantee: We will make it right or you will not be charged!
