The pandemic has ushered in a new era of remote work.
While large enterprises have leveraged global operations and remote work to compete and thrive for years, now, companies of all sizes have embraced remote work styles and distributed operations.
And as the pandemic fully subsides, remote work is here to stay.
Growing companies should explore the different options for remote support and distributed work. Staffing up your own IT department and help desk is one way to meet the growing needs of the workforce.
However, building your own IT function can be expensive and risky.
A better alternative is to tap into the benefits of remote IT tech support delivered by an outsourced IT service provider.
In this blog, we will explore the four major benefits of leveraging remote IT support from a third-party service provider.
The 4 Major Benefits of Getting Remote IT Support
1. 24×7 Coverage
Providing your staff with around-the-clock support is difficult and expensive.
Large companies often have enough critical mass and financial resources to make 24×7 IT support a reality. For almost everyone else, the cost of overtime and around-the-clock support is just too burdensome.
This is where the benefits of outsourcing kick in.
IT service providers can supply their clients with after-hours support services by spreading the staffing costs across their entire client base.
Today, business is a 24x7x365 endeavor. With employees working remotely, across greater geographies and time zones, tech support requests, downtime or technical problems simply can’t wait for a next-business-day resolution.
Organizations need to resolve issues in near real-time, to keep employees productive and engaged.
IT service providers will often serve dozens of end-user companies and thousands of employees, making after-hours staffing scalable and cost-effective. Leveraging an outsourced supplier also improves overall coverage, since there are never gaps due to vacation or sick times.
Rather than a single person or small team, there is a whole organization looking after the client’s network and infrastructure via remote access. When outsourcing, smaller companies get improved coverage and faster problem resolution since they are able to tap into the shared resources of their service provider.
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2. Work Anywhere, Staff Anywhere
In today’s world, employees really work around the clock.
The pandemic unleashed a wave of remote work and has changed people’s work habits. Without commutes, employees now flex their days and work when it is most convenient, with early birds up at the crack of dawn and night owls burning the midnight oil.
For lots of knowledge-based work, actual work times are incidental to the output. Therefore, information technology and related tech support need to be delivered around the clock.
What’s more, even smaller companies are embracing more distributed operations. With labor markets in turmoil due to the pandemic, companies of all stripes are finding it difficult to fill openings.
Therefore, if a role can be performed remotely (via remote desktop, for instance), companies are looking for staff wherever they can find them, be they across town or across the country.
Under these circumstances, organizations need world-class IT and support to keep employees connected, secure, and productive. Ubiquitous broadband, mobile device improvements, voice and video integration and SaaS software tools now make it possible for employees to work effectively from home offices.
But these employees also need world-class and around-the-clock technical support and cyber security. And in most cases, it is most cost-effective and efficient to deliver this support through an IT service provider.
3. Infrastructure & Peak Performance (for Supporting Remote Workers)
In today’s economy, technology and infrastructure are essential to a company’s success.
Cyber security challenges come in all shapes and sizes. One thing’s for sure however, it is essential for organizations to keep their software and infrastructure updated and proactively maintained 24×7.
New bugs and software vulnerabilities in operating systems and device firmware are being constantly discovered and exploited by cybercriminals. It is therefore a full-time job keeping a company’s operating systems, software tools, and infrastructure patched and maintained.
IT service providers are experts in delivering remote control, monitoring and proactive management of technology infrastructure. By leveraging remote support tools, patching and upgrading company infrastructure, service providers can keep clients secure and their infrastructure operating at peak performance.
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4. Focus and Thrive
Organizations thrive when they have a laser focus on their core competency.
For everything else, outsourcing is the best option. This is especially the case with information technology and remote support.
With today’s cyber security challenges, companies should rely on the skills of specialized service providers who have the experts on staff to proactively defend clients and respond and react to cyber security incidents. With the complexity of today’s cyber threat landscape, tapping into outside expertise is vital to stay one step ahead of cybercriminals.
As we have seen throughout this blog, organizations can tap into the efficiency and outside expertise of IT service providers to deliver the highest quality and most effective support for their employees.
At NENS, we deliver outsourced IT support to well over one hundred different companies with employees spread throughout the globe.
Talk to us today for a free quote and to learn how you can save costs while improving overall efficiency with remote IT support.