Partner with an industry-leading managed IT services provider that’s based for Cambridge.
Why choose NENS as your managed services provider?
Unbeaten SLAs. We provide outstanding service for your business and users every time — guaranteed.
Rapid issue resolution. Nobody likes to wait. NENS’ engineers are able to resolve most issues on the first call..
Dedicated Point of Contact. We provide your business with a dedicated account manager to ensure smooth and reliable operations..
Promote IT Availability. We monitor your environment to ensure it remains stable and reliable 24/7/365.
Best in class service. Our entire team works together to provide the best support experience possible. Our standards and processes are built around delivering our promises to you.
We look after your IT infrastructure. You focus on achieving your business objectives.
Request a quote for managed IT services in Cambridge
New England Network Services
IT Services Company Cambridge
11 Kearney Square, 4th Floor
Cambridge, MA 01852
When you choose NENS for Managed IT Services in Cambridge, you get:
- Expert Implementation
- Unbeatable Support
- On-Site Support in 4 Hours
- Managed IT Services
- Solutions to Your IT Problems
- Business IT Services
- Cloud IT Services
- Shielded from Cyber Attack
- Technology Procurement
Our on-site implementation services help you get new technologies up and running fast for your business.
Unlike some IT companies, who send out just an engineer, our systems, processes are designed to deliver consistently reliable results. Beyond technical skills, we train our engineers and staff in better communication and listening skills to better serve you.
We take the needs of your business seriously and our SLA met 96.4% of the time, prove it every single day.
On-Site Support in 4 Hours
Sometimes on-site is required. One of our engineers can be at your offices within hours to provide the managed IT services your business needs.
We do not outsource your support. Some IT companies use other support centers or white-labeled IT support for fieldwork. All of your support from NENS is by NENS employees.
Managed IT Services
We pride ourselves on being Cambridge’s leading IT service provider. We can help you address challenges, give greater accountability, and industry-leading response times without breaking the budget.
Solutions to Your IT Problems
It is all about your business and success. We never forget that technology is a tool that is meant to serve you in your company.
NENS provides a full suite of IT consultancy services to help your business overcome its toughest challenges.
Business IT Services
From IT policy design to disaster recovery, NENS provides a comprehensive range of business IT services to support your business.
Cloud IT Services
Our experts will help your business achieve its journey to the cloud. From technology and platform selection to migration and security, NENS is your virtual transformation partner.
Shielded from Cyber Attack
Every business has to defend against cyber threats. Our multi-tier approach to cybersecurity protects your business from the latest cyber attacks and helps you take back control of cyber risk.
Identifying the right technologies for your business is expensive and costly. Our experts have vast experience of business technology, and will help you identify and procure the best solutions for your needs.
Industry-Leading Managed Services, Tailored for Your Business
When you succeed, we succeed. To make sure our services are
hitting the mark, we constantly track and refine
our service delivery model.
We achieve a best in class 98.5% Customer satisfaction score. Your employees will experience the same.
Delivering expert managed IT services in Cambridge
Why settle for random support? We meet and exceed our SLA metrics.
Industry-Leading Managed Services, Tailored for Your Business
Choose the ideal service level for your needs
- Security Managed Care — Block cyber threats and manage risk with our multi-layer managed security service.
- Server Managed Care — Boost the uptime and availability of your servers and core infrastructure with remote management from NENS.
- Remote Managed Care — Give your users instant access to the IT support they need, whenever they need it.
- Total Managed Care — Take your IT service to the next level with our fully managed IT service, which includes on-site support.
NENS Helps Your Business Do More With Less
Our experts help you reduce technology complexity with proven processes and standards to improve service consistency and performance.
NENS is a Managed IT Services Leader in Cambridge — and a Leader in the Industry.
Being the top managed service provider in Cambridge isn’t enough for us. We strive to be one of the leading IT partners in the world.
That’s why we provide:
- Guaranteed Service Levels. Our SLAs guarantee your business the support it needs, 24/7/365.
- Instant Access to Support. Our team does not waste time — they answer calls within 1-2 rings.
- Clear Performance Reporting. We closely monitor our performance against SLA with each customer and provide regular KPI based reporting.
- Unbeatable Customer Service. Our engineers aim for 100% customer satisfaction — and they routinely achieve it.
That’s why NENS is your ideal managed service provider in Cambridge.
NENS is The Managed IT Services Partner for Your Business
We’ve been providing world-class managed services for 25+ years. We’ve built, maintained, optimized, and supported powerful IT environments for hundreds of local businesses. So if you need reliable, effective IT managed services in Cambridge, NENS is the partner for you.
Our 98.5% “green smiley – happy customer” satisfaction rate on all service requests and achieve our SLA for response, engage and resolve 96.4% of the time. We are committed to customer success.
After 25+ years of providing managed IT services, NENS is one of the most experienced IT firms in Cambridge.
Our engineers have vast experience with technology solutions from all of the big-name players and plenty of smaller, innovative technology providers.
When you choose NENS, you get a partner that understands your business, and can help you select, implement, optimize, and support IT solutions that meet your specific needs.
Our team of engineers will help you optimize, maintain, and support your employees and your technology.