A common problem for businesses is managing their vendors effectively and appropriately, not just for IT service. The real issue is when multiple vendors come together to work on areas out of their scope of expertise.
Controlling your business IT service and support costs relates directly to understanding what the costs represent, where the funds are going, how they perform and when is the best time to make a change.
There is a gap between what leaders believe they have and their reality. Without proper preparation, your business can quickly be held hostage by certain systems that contain your information and may inhibit productivity, especially with IT support.
As a financial executive, your goal is to control costs and reduce risk for your company. Technology has not always had the reputation of being a controllable cost, but measure your IT support cost correctly and it can be.