BOSTON IT SERVICESCall us at (781) 933-9300

Field Eng Job
Bring your energy to New England Network Solutions (NENS) where you will find a culture compelled to help other businesses find solutions. NENS serves the IT needs of small and medium-sized businesses in and around the Boston area.

Employees at NENS support each other as a team, but also have independence, accountability and the flexibility needed to advance their career. If you have not already seen it, watch our ?More Than Just a Job? video here. At NENS, we are keen on finding individuals who reject the concept of mediocrity and are constantly challenging themselves and their peers to do better.

We are seeking a motivated Field Technology Engineer to:

  • Resolve service tickets assigned to you
  • Update internal and client documentation as needed, changes, adds and removals
  • Identify opportunities and areas of improvement while interacting with clients
  • Document all work performed in the PSA/CMDB
  • Complete work in accordance with documented standards and best practices
  • Utilize our Managed Service tools to support our clients; this also requires you to stay up to date on improvements made to the tools.
  • Fulfill role as project engineer

Requirements for the Field Technology Engineer role:

Formal Education and/or Certification

  • Associates Degree
  • Certifications in the following technologies a plus:
    • Microsoft
    • Fortinet
    • Citrix
    • VMware
  • Local travel and reliable transportation

Knowledge & Experience

  • Knowledge of computer and server hardware
  • Experience with desktop and server operating systems, including Windows 7 and Windows Server 2003, 2008 and 2012
  • Experience with firewall technologies
  • Experience with switching
  • Experience with virtualization
  • Experience with MS Exchange 2007, 2010 and 2013
  • Experience with storage technologies
  • Extensive application support experience with Microsoft Office products
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills

Apply Now