Field Technology Engineer

Field Eng Job
Bring your energy to New England Network Solutions (NENS) where you will find a culture compelled to help other businesses find solutions. NENS serves the IT needs of small and medium-sized businesses in and around the Boston area.

Employees at NENS support each other as a team, but also have independence, accountability and the flexibility needed to advance their career. If you have not already seen it, watch our “More Than Just a Job” video here. At NENS, we are keen on finding individuals who reject the concept of mediocrity and are constantly challenging themselves and their peers to do better.

We are seeking a motivated Field Technology Engineer to:

  • Resolve service tickets assigned to you
  • Update internal and client documentation as needed, changes, adds and removals
  • Identify opportunities and areas of improvement while interacting with clients
  • Document all work performed in the PSA/CMDB
  • Complete work in accordance with documented standards and best practices
  • Utilize our Managed Service tools to support our clients; this also requires you to stay up to date on improvements made to the tools.
  • Fulfill role as project engineer

Requirements for the Field Technology Engineer role:

Formal Education and/or Certification

  • Associates Degree
  • Certifications in the following technologies a plus:
    • Microsoft
    • Fortinet
    • Citrix
    • VMware
  • Local travel and reliable transportation

Knowledge & Experience

  • Knowledge of computer and server hardware
  • Experience with desktop and server operating systems, including Windows 7 and Windows Server 2003, 2008 and 2012
  • Experience with firewall technologies
  • Experience with switching
  • Experience with virtualization
  • Experience with MS Exchange 2007, 2010 and 2013
  • Experience with storage technologies
  • Extensive application support experience with Microsoft Office products
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills

Apply Now

Message from the CEO:

Dan Headshot“We promote professionalism, excellence, inspiration in our work environment. At NENS, we embrace our strong culture and are excited about the potential of our future with our team of talented individuals. Our success is energized by the hard work and dedication of our employees. Our employees’ exceptional performance ensures that our customers are always taken care of and we are able to provide them with the best solutions while bringing value to their business.”

–Dan Adams | CEO of NENS | IT Consulting