As a leader, your time and resources are limited. Where do you put your energy and expertise? The amount of resources you have are growing exponentially. You can no longer hide mediocrity in the company, especially in IT.
A common problem for businesses is managing their vendors effectively and appropriately, not just for IT service. The real issue is when multiple vendors come together to work on areas out of their scope of expertise.
One of the most frustrating feelings as a business leader is finding out you were misled, when in reality you were taken advantage of or left exposed, often times by an IT service provider. What you are looking for has a great impact on your results.
Just because your business has certain technology assets, does not mean they are being optimally utilized. The goal is to move away from this mentality that success is defined by our [technology] assets and move toward productivity and real results. The right IT consultant will assist in yielding such results.
Few people have taken the time to understand the nuances of IT support and service costs. Where is your business hemorrhaging money from? There are three types of technology costs associated with this problem to consider.