Digital reliance has quickly become an integral part of almost every industry on the planet.
We use computers and the internet on a daily basis. Many times, we don’t even realize how much information we divulge to our computers and our mobile devices. We trust that our information will remain safe and protected.
In this day and age, though, we can no longer blindly trust that the web has our best interests at heart. In fact, most government agencies have old and outdated systems that have left our personal, digital information vulnerable for the world to misuse.
Keeping our personal and professional information, as well as our clients’ information, safe and secure must be one of the main focal points within our business plans and strategies. Failure to keep this information safe can lead to the demise of our companies.
Cyber attacks in the form of ransomware, malware, and viruses are on the rise. Businesses large or small have become easy targets for a growing population of hackers across the planet.
Whether you’re a small company, a medium-sized company, or a large company – it is imperative that you find and use a solution that can ensure your digital assets are protected.
Make sure you do your research when choosing a company or solution that will manage your IT support services and remember to consider the above five tips when making your final selection.
Ensuring your company is never caught off-guard when it comes to protecting your servers, networks, and workstations is key to optimal productivity.
Secure yourself and your IT support services needs by aligning technology with your business.
As small to medium-sized companies are becoming the new targets for hackers. So, it’s no wonder that investing in quality IT support services has become necessary in this 21st century digital business world.
Here are some of the top ways to protect your digital assets.
5 Tips For Maximizing Your IT Support Services Investment
We trust much of our personal and professional information to things such as ‘the cloud’ and various servers and databases. Usually, we assume that the virus protection programs already installed on our computers are enough to ward off cyber villains.
Sadly, though, that’s just not the reality anymore.
A good IT support services team can make all the difference. Here are some tips to make sure you stay digitally safeguarded and get the best ROI for your investment of services.
- Remember – Size Matters
Choosing the right type of IT support services should be based on the size of your company, the amount of digital information that you store/use, as well as how dependent you are on technology.
There is no reason for a smaller company to be talked into choosing IT support services that are big enough, and pricey enough, to support the CIA or the FBI’s needs. Every company has specific digital protection needs. Don’t be talked into services that you don’t need for your business.
But that said, you need to know what is at stake – your business and how it supports you. You need a properly sized services and solutions to protect your business productivity.
- Security Offered
It is always best to be prepared before you go shopping. If you can, start with a good idea of which services you need.
Worried about keeping your company immune to viruses or cyber attacks, but feel comfortable maintaining your server and workstation work on your own? You may only want to consider a security managed service.
If you’re a company that can handle basic desktop support and troubleshooting but could benefit from server and network protection, consider opting for a server managed service.
If you want to be totally hands-off with anything IT related so you can focus on growing and maintaining your business, consider a total managed service. This type of service allows you to focus on the daily needs and operations of your company without worry.
Outsourcing to qualified experts to monitor your IT support services needs could give you a much-needed peace of mind.
- Turnaround Time
In business, our time is money. Spending unnecessary time working on trying to correct various IT issues or situations can take away from your daily operational needs.
However in this digital marketplace, when a need for IT support services arises, which it will, you need a plan of action that can immediately remedy your tech troubles. Furthermore, you need the turnaround time to be quick and efficient.
Look for a solution that offers a proven record of quality and expeditious service.
The key here is SLA – which is “Service Level Agreement”. Make sure the company you are considering has a proven history of providing service in a manner consistent to your expectations and requirements. The SLA will also protect you in that if they fail to meet the agreement, you receive some level of compensation and are potentially free to find another service provider to meet your target.
- Customer Service Level
Another necessary component to consider when looking for IT support services that are worth your investment will be the level of customer service. How are you treated? What is the attitude?
IT issues are frustrating on their own. Working with a service company to remedy any tech needs or situations that arise needs to be streamlined, professional, and efficient.
Find a company or solution provider that can guarantee quality results with superb customer service. No one wants to become further annoyed by dealing with IT support staff that is rude, unprofessional, and wastes your time.
You may find a shop that has a discount rate but the response time and customer service might not be what you really require.
One more incredibly important aspect to consider when weighing your options for outsourcing IT support services is accessibility.
Being placed on hold, leaving messages, and waiting for days to fix any IT issues that may arise adds frustration when it isn’t needed. Finding a company that can ensure immediate response and accessibility should be huge factors in choosing a solution that provides the most bang for your buck.
Are you a company that needs support for mobile apps and devices? Another reason why quick accessibility to IT support professionals should be strongly considered.
Test this, call them, do they pick up? Is it an automated service or phone system? How quickly do you get to someone that can help?
We are here to help!
If you have additional questions – please do not hesitate to contact us. We will help any way we can, and if we are not the best fit for you and your company we will do our best to point you in the direction to meet your goals.