Do You Need Help Managing Support Tickets & Escalations?
Get outsourced IT help desk services, including tracking, escalation, technical tools, training, and full IT management
Why choose NENS as your IT helpdesk in Boston?
Choose from four tiers of IT Managed Services – all customizable to your business network needs.
With NENS at the helm of your IT help desk, a resolution is only a phone call away. Our teams answer the phone within 1.6 rings – no waiting on hold or options to select.
Request a quote for IT helpdesk Services Boston
Our Boston IT Helpdesk Services.
- Your satisfaction is paramount
- Better communication
- 100% ticket resolution rate
- Fast, Efficient Remote Helpdesk Support
- Remote Issue Resolution
- Full Reporting, & Accountability
- Extra Mile Service
Your satisfaction is paramount
Great service is not about getting a “special” engineer, for success to happen every time it requires the right people, processes, culture, and business structure.
NENS was designed from the bottom up to deliver consistent best in class IT support.
We do not rest on yesterday’s success, KPIs are measured continually to ensure we deliver to you and identify areas for us to raise the performance bar higher.
Better communication
Dealing with technology that is not meeting your expectations is frustrating enough, having trouble communicating with “support” should not be another pain for you.
To ensure you have a great support experience our team is trained and certified in communication courses that cover areas such as:
- Customer service
- Listening and communication
- Empathy and compassion
- Respect
100% ticket resolution rate
Our system captures and tracks all support request so items do not get lost. All incidents have performance metrics tied to them so should a problem start to delay, alarms start to go off, accountable people get notified.
All of this is in place so we can promise you that your IT Support questions will be answered, your concerns addressed, and issues resolved within our performance guarantee by our highly knowledgeable help desk support team.
Fast, Efficient Remote Helpdesk Support
Our Boston-based team reduces your IT issues by delivering proactive remote field support, including patching and updating.
NENS helpdesk and field support services give your employees access to technical talent dedicated to returning your employees to productivity as quickly as possible. Should the problem require onsite support, our field services is there to respond quickly to help increase your business efficiency and employee satisfaction.
Remote Issue Resolution
NENS IT Helpdesk support with a proven history of addressing your IT problems in a reliable, timely fashion. We leverage a suite of remote engineering tools to improve support efficiency.
Our team of remote engineers is ready and able to assist with problems ranging from end-user support to cloud infrastructure.
Full Tracking, Reporting & Accountability
- 25+ years experience providing successful Helpdesk support
- Guaranteed SLAs
- Tested business continuity solutions
- Clear processes and documentation
- Full incident tracking and accountability
Go the distance
We don’t stop at “support”, we strive for “Green Smiley – Happy Client” service. Our engineers take pride in exceeding expectations and compete to have the highest satisfaction ratings. We celebrate great service in our culture and require this of all staff.
Beyond resolution, we strive to make our clients happy.
98.5%
Beyond satisfaction! 98.5% of customer request acheive “Green Smiley – Happy Client” reviews
1.6
Don’t waste time on hold! We average 1.6 rings to pick up your call
96.4%
Exceeding excellence! 96.4% of tickets meet our high response, engagement and resolution SLAs
Your Satisfaction Guaranteed
We are committed to providing great customer service and resolving your support needs and we back it up with a guaranteed SLA. Our exceptional ticket resolution and satisfaction rates are best-in-class in the industry. We make it right or it is on us.
NENS is committed to your success and keeping your team efficient by providing world-class IT Help Desk Support.
Align your business initiatives with your IT solutions
Focus on your business strategy while NENS delivers our exceptional IT Help Desk Services.
Unlimited IT Helpdesk Support
Happy employees and no surprise IT costs sounds like a win/win for you!
Your support services won’t be limited to a certain number of tickets. Clients can select a managed service level that includes unlimited support giving all of your users quick access to help to keep them focused on your work and not dealing with bad technology problems.
It is a win/win when you work with NENS.
Multi-Tiered IT Helpdesk Support
NENS has multiple teams of engineers ready to assist you. Whether you require remote, field, project or security engineering, simple to complex, we have you covered.
And it does not stop there, you are assigned an account manager and technical manager who oversee meeting your needs and review patterns and trends to minimize downtime and keep you operating efficiently.
