BOSTON IT SERVICESCall us at (781) 933-9300

Boston IT Helpdesk Services

Need Help Managing Support Tickets and Escalations?

Get outsourced IT help desk services, including tracking, escalation, technical tools, training, and full IT management.

Why choose NENS for IT help desk services in Boston?

Reliable IT helpdesk support services from a highly trained team of locally-based technicians.

Get full service coverage for your business, from daily monitoring to emergency onsite support.
Resolve technical issues quickly with four tiers of completely customizable IT managed services.
Achieve optimal business performance with NENS’ managed IT help desk outsourcing services.
Enjoy consistent service levels with managed helpdesk services backed by guaranteed SLAs
Request a quote for IT helpdesk services in Boston.

Outsourcing Your IT Services in Boston Saves You Time and Headaches

Our Boston IT Help Desk Services

Boston Helpdesk Services

If you prefer to have a technician onsite, NENS’ support technicians are available to solve any issues within hours of reporting.

Out helpdesk service in Boston also includes 24/7/365 IT support in-house. A professional support engineer can offer you and your team additional peace of mind for critical issues.

Delivering the very best in customer service requires an MSP to standardize our help desk outsourcing services, which increases the efficiency of the top support talent NENS assigns to you.

Technical Support

Your IT support questions will be answered by our managed helpdesk team. We strive to resolve your IT issues quickly with assistance from our highly knowledgeable desktop support technicians.

Remote Helpdesk Services

Our Boston-based team reduces your managed IT issues by delivering proactive remote field support, including patching and updating.

NENS’ remote helpdesk services and field support services give your employees access to technical talent dedicated to returning your employees to productivity as quickly as possible.

Our on-demand field services, help desk ticketing and help desk technicians aim to provide quick resolutions.

From the moment we receive your job alert to the resolution of the issue, our help desk support services work with you every step of the way.

Remote Issue Resolution

NENS’ IT helpdesk support services have a proven history of addressing IT problems in a reliable, timely fashion.

Backed my more than 15 years of experience, our IT help desk services in Boston resolve issues experienced by large corporations and small businesses, including:

Full Tracking and Reporting

  • 25+ years experience providing reliable outsourced IT help desk services.
  • Guaranteed SLAs
  • Tested business continuity solutions
  • Clear processes and documentation through our help desk ticketing call centers
  • Full incident tracking and accountability from our helpdesk service in Boston
  • Assistance available through our call centers, onsite visits or remote access

Extra Mile Service

We don’t stop at “support.” Through our managed helpdesk services, we educate users about the benefits of standards, process, and documentation.

We coach your team to close risk and exposure gaps, helping all users develop a plan for defense in the event of a potential software issue or cyber security breach.

Our outsourced helpdesk support in Boston is always available to provide the best possible solutions for your issues. We’re here for you whenever you need us.

Boston’s Premier Outsourced IT Helpdesk Services

98.5%

of NENS support tickets receive a positive customer satisfaction rating

24/7/365

Incident monitoring from our IT helpdesk in Boston

96.4%

SLA resolution rate

New England Network Services Inc.
Managed Helpdesk Services for the Greater Boston Area
  • 11 Kearney Square, 4th Floor Lowell, MA 01852
  • +781-933-9300

Local Organizations Trust NENS’ IT Helpdesk Support Services

Needed help ASAP and you responded within minutes!

CPA firm, C.D.

Tech was new, and worked very creatively to fix our issue here at Chapman. He had a great attitude and made the issue an enjoyable resolution.

Manufacturing R.A.

Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot.

Insurance Industry, B.B.

Awesome service! tech was on time and "on it" !


Manufacturing R.C.


Excellent and speedy response time!


Life Sciences / Biotech Company R.P.


The NENS team was so friendly and responsive. Took good care to be sure I was satisfied with the outcome. Much appreciate. Nancy O'Connor


Insurance Industry N.O.


The NENS team was dogged in their determination to identify the cause of the problem and resolve the issue!


Healthcare M.C.


Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot.


Insurance Industry B.B.


Fixed my problem with good communication.


Professional Services D.F.


Reth is so great! He's expedient, thorough, and always positive and update. He also makes sure that issues were resolved via follow-up messages. He should be acknowledged as an outstanding employee!


Wealth Management A.T.


Engineer was excellent. Learned about the prioritization process during this encounter.


Life Sciences / Biotech Company F.M.


"Fast. Ticket was completed in less than an hour.

Thank you"


Property Management R.V.


David was outstanding and took straightened out all of my computer issues very quickly.


Property Management J.P.

IT Help Desk Services Boston

Your satisfaction is the reason why NENS exists

At NENS, customer satisfaction is paramount. Our reliable help desk services provide rapid resolutions so you can achieve optimal business performance.

Our outsourced IT help desk has experience working to resolve tickets and providing customer satisfaction. With our exceptional ticket resolution and satisfaction, we ensure you experience the best in customer service and support.

Unlimited Helpdesk Support Services

Our IT help desk services in Boston are not limited to a certain number of tickets.

By working with NENS’ IT helpdesk in Boston, you’ll know what services you’ll be receiving upfront, without incurring any surprise costs.

Unlimited Helpdesk Support Services
IT Help Desk Services Boston

Escalating Support

NENS has multiple teams of highly trained engineers ready to assist you. Whether you require remote, field, project or security engineering, our helpdesk services have you covered.

But it doesn’t end there. You are assigned an account manager and technical manager who oversee your needs. They will review patterns and trends to minimize downtime and keep you operating efficiently.