Need Help Managing Support Tickets and Escalations?
Get outsourced IT help desk services, including tracking, escalation, technical tools, training, and full IT management.
Why choose NENS for IT help desk services in Boston?
Reliable IT helpdesk support services from a highly trained team of locally-based technicians.
Outsourcing Your IT Services in Boston Saves You Time and Headaches
Our Boston IT Help Desk Services
- Boston Helpdesk Services
- Technical Support
- Remote Helpdesk Services
- Remote Issue Resolution
- Full Tracking and Reporting
- Extra Mile Service
If you prefer to have a technician onsite, NENS’ support technicians are available to solve any issues within hours of reporting.
Out helpdesk service in Boston also includes 24/7/365 IT support in-house. A professional support engineer can offer you and your team additional peace of mind for critical issues.
Delivering the very best in customer service requires an MSP to standardize our help desk outsourcing services, which increases the efficiency of the top support talent NENS assigns to you.
Your IT support questions will be answered by our managed helpdesk team. We strive to resolve your IT issues quickly with assistance from our highly knowledgeable desktop support technicians.
Our Boston-based team reduces your managed IT issues by delivering proactive remote field support, including patching and updating.
NENS’ remote helpdesk services and field support services give your employees access to technical talent dedicated to returning your employees to productivity as quickly as possible.
Our on-demand field services, help desk ticketing and help desk technicians aim to provide quick resolutions.
From the moment we receive your job alert to the resolution of the issue, our help desk support services work with you every step of the way.
NENS’ IT helpdesk support services have a proven history of addressing IT problems in a reliable, timely fashion.
Backed by more than 15 years of experience, our IT help desk services in Boston resolve issues experienced by large corporations and small businesses, including:
- Desktop support
- Application support
- End-user support
- Cloud infrastructure
- 25+ years experience providing reliable outsourced IT help desk services.
- Guaranteed SLAs
- Tested business continuity solutions
- Clear processes and documentation through our help desk ticketing call centers
- Full incident tracking and accountability from our helpdesk service in Boston
- Assistance available through our call centers, onsite visits or remote access
We don’t stop at “support.” Through our managed helpdesk services, we educate users about the benefits of standards, process, and documentation.
We coach your team to close risk and exposure gaps, helping all users develop a plan for defense in the event of a potential software issue or cyber security breach.
Our helpdesk support in Boston is always available to provide the best possible solutions for your issues. We’re here for you whenever you need us.
Boston’s Premier Outsourced IT Helpdesk Services
of NENS support tickets receive a positive customer satisfaction rating
Incident monitoring from our IT helpdesk in Boston
SLA resolution rate
- 399 Boylston Street, 6th Floor, Boston, MA 02116, United States
Local Organizations Trust NENS’ Boston IT Helpdesk Support Services
"Needed help ASAP and you responded within minutes!"
CPA firm, C.D.
"Tech was new, and worked very creatively to fix our issue here at Chapman. He had a great attitude and made the issue an enjoyable resolution."
"Excellent and speedy response time!"
Life Sciences / Biotech Company R.P.
"Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot."
Insurance Industry, B.B.
"Awesome service! tech was on time and on it!"
"The NENS team was so friendly and responsive. Took good care to be sure I was satisfied with the outcome. Much appreciate. Nancy O'Connor"
Insurance Industry N.O.
"Reth is so great! He's expedient, thorough, and always positive and update. He also makes sure that issues were resolved via follow-up messages. He should be acknowledged as an outstanding employee!"
Wealth Management A.T.
"The NENS team was dogged in their determination to identify the cause of the problem and resolve the issue!"
"Fixed my problem with good communication."
Professional Services D.F.
"Engineer was excellent. Learned about the prioritization process during this encounter."
Life Sciences / Biotech Company F.M.
"Fast. Ticket was completed in less than an hour. Thank you"
Property Management R.V.
"David was outstanding and took straightened out all of my computer issues very quickly."
Property Management J.P.
Your satisfaction is the reason why NENS exists
At NENS, customer satisfaction is paramount. Our reliable help desk services provide rapid resolutions so you can achieve optimal business performance.
Our outsourced IT help desk has experience working to resolve tickets and providing customer satisfaction. With our exceptional ticket resolution and satisfaction, we ensure you experience the best in customer service and support.
Unlimited Helpdesk Support Services
By working with NENS’ IT helpdesk in Boston, you’ll know what services you’ll be receiving upfront, without incurring any surprise costs.
NENS has multiple teams of highly trained Boston IT Consultants and engineers ready to assist you. Whether you require remote, field, project or security engineering, our helpdesk services have you covered.
But it doesn’t end there. You are assigned an account manager and technical manager who oversee your needs. They will review patterns and trends to minimize downtime and keep you operating efficiently.