Get superior network assistance from IT network support specialists in Boston
NENS network support brings stability and improved efficiency to your network
Why work with NENS for your IT network support in Boston?
Request a quote for IT network support Services Boston
Let NENS support your IT network
while you focus on growing your business.
- Guaranteed SLAs
- Full Coverage IT Support
- Comprehensive Cloud Disaster Recovery
- Dedicated Strategic Account Manager
- Total Network Support
- Eliminate Your IT Frustrations
- Customized Network Support
Guaranteed SLAs
98.5% of our support cases get a great review! Our top of industry SLA and positive support reviews prove that we provide the very best network support services you can find in Boston.
Every support engagement is measured for response, engagement, and resolution, allowing us to deliver service beyond customer satisfaction – we make our customers happy and back it up with comprehensive, guaranteed SLAs
Full Coverage IT Support
NENS provides IT managed services that cover all of your IT support needs. From end-user support to servers, cloud and cybersecurity, NENS has solutions that fit your needs.
With over 25 years of proven experience and success, NENS is a Boston-based computer network support services provider that provides predictable, reliable outcomes.
Comprehensive Cloud Disaster Recovery
NENS offers multiple protection safeguards for your business data, providing you protection in the event of a disaster.
With NENS’ network support for cloud computing, you can be assured that your data can be recovered – anytime, anywhere, and can even reduce risk and cost in the event of a data breach.
Strategic Account Manager
Every client has a dedicated strategic account manager and technical manager to focus on their business success.
Your strategic account manager will work with you to create a detailed 6 quarter IT plan that aligns with your business – helping you get the best results from your technology.
Total Network Support
NENS has several teams of engineering resources to to help you. Our support staff are all employees of NENS, you are not passed off to contractors, temps or white labeled resources.
We are here for you from remote tech support to onsite engineering. Our teams help you with all aspects of technology design, procurement, installation, infrastructure moves, migrations, and IT support.
Eliminate Your IT Frustrations
We clean up your support tickets, solve your network issues, and support your team on all technical concerns while providing best in-class service to our clients.
Let NENS provide you with a managed network experience – including network security services – that’s both easy and efficient.
Customized Network Support
No two companies are identical, there are no cookie-cutter services here. To ensure you get the solutions and services your company needs our senior engineering conducts a thorough IT assessment to get clear detail on what is currently in place, and then we listen to you to learn where you are taking your company.
With a clear understanding of where your systems are, and where you are going our management team works with you to create an IT road map that supports your business initiatives and aligns with your budget needs.
96.4%
Excellence in service. 96.4% of requests meet or exceed our SLA for response, engagement and resolution.
98.5%
NENS achieves “Happy Green Smiley” support status across ALL support request!
100%
NENS support engineers are best of class. Many of NENS network support specialists achieve 100% customer reviews.
That’s right – NENS service desk averages less than 2 rings to pick up your call.
Experienced and extensively trained, they will solve your support issues as quickly and efficiently as possible.
When it comes to network support services in Boston, NENS can solve even your most critical network support issues.
Question: How can you improve something that is not clear or organized?87% of businesses do not have effective IT documentation or processes. NENS has a proven system to organize and improve you IT results.
Enjoy Peace of Mind
You’re in good hands with NENS: our proven, proactive approach to network support provides you with the IT support strategies to maintain your network security and safety.
Let an exceptional Boston IT company resolve your computer network support needs.