BOSTON IT SERVICESCall us at (781) 933-9300

Boston IT Support Services

Your IT resolution is only a phone call away with NENS

Why wait? Our tech support Boston teams answer the phone within 1.6 rings.

Why work with NENS for IT Support in Boston?

With managed IT support services & solutions from NENS, your technology is reliable and efficient so your business performance stays controlled and predictable.

Four tiers of Managed IT Services will help maintain and improve your business and network operations, regardless of the challenges your IT infrastructure may face.

A dedicated account manager and engineering manager are assigned to oversee your account, monitoring help desk performance, NOC outcomes, project efficiency, and create a 6 quarter IT plan in accordance with your business initiatives.
For onsite tech issues, NENS’ field support technicians can be at your business, delivering repairs, system maintenance, patching, and support for all of your tech needs.
Guaranteed SLAs ensure consistent quality of your managed IT services and keep us accountable.

Align your IT computer support in Boston with your business initiatives through NENS’ tech support team.

Request a quote for IT helpdesk Services Boston

New England Network Solutions Inc.

399 Boylston Street
6th Floor, Boston

781-933-9300

NENS IT Support Services in Boston

Eliminate Your IT Frustrations

NENS IT Support will:

  • Clean up your IT tickets
  • Support your team on all technology implementation
  • Deliver to you an efficient and easy IT management experience
  • Let you keep your focus on business strategies

Remote Boston IT Support

NENS offers 24/7/365 remote support from our expert technicians, to help you get same-day resolution of your support needs. 

Requesting support is simple, via phone, email, or client portal we respond and engage quickly so you can get the remote support you need – fast.

Guaranteed SLAs

Every support engagement is measured for results and performance.

Our SLA achievements and support recommendations prove that we provide the very best IT Support you can find in Boston.

But it not all about reaching an SLA target, we strive for “Green Smiley – Happy clients” 98.5% of service requests result in happy clients.

Field IT Support

Managed IT support Boston – anytime and anywhere. 

From managed services, scheduled support visits, projects and assessments the engineering team from NENS is here to help you.

We do not outsource, our entire engineering team are full-time NENS employees and live locally.

Full Coverage IT Support

  • 25+ years of experience
  • Predictable outcomes with processes and structure
  • Reliability that comes from guaranteed standards that are deliberately engineered to garner success
  • Guaranteed, measured, and accountable SLAs
  • Strong business with low team member turnover
  • A stable, dependable, mature IT services partner

Network Support

To keep your business systems performing well they need to be properly set up and maintained.  Our project, NOC and engineering teams leverage industry best practices, standards, a proactive approach and management tools to increase the reliability of these critical systems that support your business.

Our team monitors your key network components 24/7/365 looking for trending problems, updating security patches and hotfixes, and eliminating bottlenecks before they restrict your business.  We focus on your network so you can return to you business-critical tasks.

Four Tiers of Managed IT Support

You choose the level of IT Support you need, including Security Managed Care, Server Managed Care, Remote Managed Care, Total Managed Care. 

With these tried and true levels of managed services, we help small-to-medium-sized businesses experience the utmost in customer care through our expert IT support and services.

 Cloud Support

Whether your business has fully migrated to the cloud or is considering moving towards cloud-based services, we offer easy, efficient, and flexible support solutions to enhance your business with cloud resources.

Here’s the reason we have the top customer satisfaction rate: We deliver on our commitments.

617,508,978

We are local in the Boston market

100%

Direct access to NENS executives for ultimate accountability

24/7/365

Remote Support is only 1.6 rings away

Experience sets us apart from other Boston MSPs

For over 25 years, we have helped hundreds of companies get better value from their IT resources and resolve frustrations. 

Get support for all of your team’s IT support needs. 24/7 computer support in Boston, with additional backup and disaster recovery initiatives, ensure that your business is prepared for any and all potential IT issues.

NENS’ decades of experience helps us to resolve all issues as quickly and efficiently as possible, delivering fast and highly efficient technical support for all of your technology needs.

Discover how your current technology can be enhanced through our quality support services.

Assess your technology effectiveness Understand your major risks Close your vulnerabilities

Get Access to Entire Management Team

Dependable transparent support – no hiding or finger-pointing.  With NENS should you desire, you have direct access to the entire management chain, up to the executive and ownership level.  This level of access is not found with other MSP companies.

The entire company is here to help you, not just a few on the “front lines”.  Our commitment to you is not just sales talk, we back up our promises and deliver to you.

Looking to address all of your IT support issues- fast?

Fill out our form and request a quote today!

Discover how NENS IT Support services in Boston gives you peace of mind