BOSTON IT SERVICESCall us at (781) 933-9300

Boston IT Support Services

Why wait? Our IT support service company answers the phone within 1.6 rings.

Reliable Boston IT support is only a phone call away

Why wait? Our IT support service company answers the phone within 1.6 rings.

Why choose NENS for IT support in Boston?

Keep your business running smoothly and your technology reliable and efficient with managed IT support services.
Maintain and improve your network with four tiers of IT support services.
Get personalized service from a dedicated account manager who understands your business requirements.
Accurately manage outcomes and performance with help from an engineering manager assigned to oversee your account.
Monitor help desk performance, NOC outcomes, project efficiency with assistance from the leading IT support company in Boston.
Create a 6-quarter IT plan that aligns with your business initiatives.
Get rapid, onsite maintenance, patching and computer support in Boston from our field technicians.
Enjoy a consistent level of quality with guaranteed SLAs for Boston tech support.

Request a quote for IT support services in Boston.

NENS’ IT Support Services in Boston

Helpdesk Solutions

NENS’ Boston IT support will:

  • Clean up your IT tickets
  • Support your team on all technology implementation
  • Deliver to you an efficient and easy IT management experience

Get guaranteed SLAs

Every support engagement is measured for results and performance.

Our SLA achievements for IT support and services recommendations prove that we provide the best in IT support in Boston.

But it’s not just about reaching an SLA target. As Boston’s leading tech support company, we strive for “Green Smiley – Happy Clients.”

Approximately 98.5% of our service requests result in happy clients.

Remote Boston IT Support

NENS offers 24/7/365 remote IT support from our expert technicians, to help you get same-day resolution of your support needs.

Requesting tech support in Boston is simple, via phone, email, or client portal. We respond and engage quickly so you can get the remote managed IT support services you need fast.

Use our state-of-the-art helpdesk services to meet all of your needs so you can maintain business continuity.

 

Boston Cloud Support

Has your business fully migrated to the cloud or is considering migrating to cloud-based services?

Let our tech support company provide you with easy, efficient, and flexible support to enhance your business with reliable cloud services.

Our Boston IT support services assist with your cloud migration efforts. We use a comprehensive, step by step process to ensure a seamless transition.

Field IT Support

Get managed IT support services in Boston, anytime and anywhere.

From managed services, scheduled support visits, projects and assessments our Boston IT support specialists are here to help you.

We do not outsource our computer support in Boston. Our entire engineering team are full-time NENS employees and are locally based.

Full Coverage IT Support

Our IT support company in Boston offers:

  • 25+ years of experience
  • Predictable outcomes with processes and structure
  • Reliable IT support in Boston that comes from guaranteed standards
  • Guaranteed, measured, and accountable SLAs
  • Strong business with low team member turnover
  • A stable, dependable, mature IT services partner

IT support services for small business owners and larger enterprises

Network Services and Support

To keep your business systems performing well, they need to be properly set up and maintained.

As part of our IT computer support in Boston, our project, NOC and engineering teams leverage industry best practices, standards, a proactive approach and management tools.

This helps us to increase the reliability of these critical systems that support your business.

Let our tech support company monitor your key network components 24/7/365. We look for trending problems, update security patches and hotfixes, and eliminate bottlenecks before they restrict your business.

Our managed security services specialists focus on your network so you can return to your business-critical tasks.

Four Tiers of Managed IT Support in Boston

You choose the level of IT support and services you need, including Security Managed Care, Server Managed Care, Remote Managed Care and Total Managed Care.

With these tried and true levels of managed services, our IT management solutions help small-to-medium-sized businesses experience the utmost in customer care through our business IT services.

Here’s the reason we have the top customer satisfaction rate: We deliver on our commitments.

98.5%

Our client satisfaction rate for service request resolution

100%

Direct access to NENS executives for ultimate accountability

24/7/365

IT support and services are only 1.6 rings away

New England Network Solutions Inc.
IT Computer Support of Boston and the Boston Area
  • 399 Boylston Street, 6th Floor Boston, MA 02116
  • +781-933-9300

Reliable Boston IT support that aligns with your business initiatives

Needed help ASAP and you responded within minutes!

CPA firm, C.D.

Tech was new, and worked very creatively to fix our issue here at Chapman. He had a great attitude and made the issue an enjoyable resolution.

Manufacturing R.A.

Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot.

Insurance Industry, B.B.

Awesome service! tech was on time and "on it" !


Manufacturing R.C.


Excellent and speedy response time!


Life Sciences / Biotech Company R.P.


The NENS team was so friendly and responsive. Took good care to be sure I was satisfied with the outcome. Much appreciate. Nancy O'Connor


Insurance Industry N.O.


The NENS team was dogged in their determination to identify the cause of the problem and resolve the issue!


Healthcare M.C.


Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot.


Insurance Industry B.B.


Fixed my problem with good communication.


Professional Services D.F.


Reth is so great! He's expedient, thorough, and always positive and update. He also makes sure that issues were resolved via follow-up messages. He should be acknowledged as an outstanding employee!


Wealth Management A.T.


Engineer was excellent. Learned about the prioritization process during this encounter.


Life Sciences / Biotech Company F.M.


"Fast. Ticket was completed in less than an hour.

Thank you"


Property Management R.V.


David was outstanding and took straightened out all of my computer issues very quickly.


Property Management J.P.

IT Support Boston

Experience sets us apart from other Boston MSPs

For over 25 years, our IT support company in Boston has helped numerous enterprises get better value from their business technology and resolve frustrations. 

Get support for all of your team’s information technology needs with 24/7 computer support in Boston. With additional backup and disaster recovery initiatives, ensure that your business is prepared for any and all potential IT issues.

Our experience with business IT support helps us to resolve all issues as quickly and efficiently as possible, delivering fast and highly efficient IT support and services.

We help businesses of all sizes. Whether you need small business IT support or network services for your enterprise, we can create a solution that suits you.