Lowell’s Leading Managed IT Services Provider

Boost IT performance and availability with locally-managed IT services in Lowell.

Get The Best Computer Services in Lowell, MA

NENS has 30 years’ experience providing managed IT services — and we’re based right here in Lowell.

Why choose NENS as your Lowell managed services provider?

Guaranteed SLAs. Your business and its users get outstanding Lowell managed services every time.

Rapid resolution. Our technical staff resolve most issues on the first call.

Get a dedicated account manager. No more frustrations speaking with anonymous reps to get answers. Your account manager is there to make sure your support runs smoothly.


Stay ahead of the competition. Our experts are constantly working with the latest technologies, and can identify the ideal solutions to help you achieve your business objectives.

Maximize availability. We provide 24/7/365 monitoring of your environment to ensure your business has reliable IT services in Lowell.


We answer calls within 1.6 rings and meet or exceed our high support SLA of 96.4%.

Request a quote for managed IT services in Lowell.

Our Managed IT Services Company in Lowell is Trusted By:

When You Choose NENS as your IT Provider in Lowell, You Get:

Remote Helpdesk Services

Efficiently roll out new technologies with less surprise and more budget control. NENS provides on-site network setup and installation.


Technical Support

NENS implements ideal cloud solutions and platforms for your business. We provide full migration, strategy, security, and support services.

Remote Helpdesk Services

Get an engineer to your site within four hours for rapid support. No 1099s or national support houses. Our support staff are employed 100% by NENS.


Managed IT Services

As Lowell’s leading IT service provider, we simplify your IT service to support your employees and business objectives — all within a budget.


IT Solutions

With NENS’ Lowell managed services, you get more than a service engineer. You get proven IT solutions that support your business objectives.

Cyber Security

Protect your network with a defense designed and tested for current cyber threats. Our multi-tiered strategy blocks threats and manages cyber risk.


What Our Clients Say About Our Lowell Managed Services

"Needed help ASAP and you responded within minutes!"

CPA firm, C.D.

"Tech was new, and worked very creatively to fix our issue here at Chapman. He had a great attitude and made the issue an enjoyable resolution."

Manufacturing R.A.

"Excellent and speedy response time!"

Life Sciences / Biotech Company R.P.

"Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot."

Insurance Industry, B.B.

"Awesome service! tech was on time and on it!"

Manufacturing R.C.

"The NENS team was so friendly and responsive. Took good care to be sure I was satisfied with the outcome. Much appreciate. Nancy O'Connor"

Insurance Industry N.O.

"Reth is so great! He's expedient, thorough, and always positive and update. He also makes sure that issues were resolved via follow-up messages. He should be acknowledged as an outstanding employee!"

Wealth Management A.T.

"The NENS team was dogged in their determination to identify the cause of the problem and resolve the issue!"

Healthcare M.C.

"Fixed my problem with good communication."

Professional Services D.F.

"Engineer was excellent. Learned about the prioritization process during this encounter."

Life Sciences / Biotech Company F.M.

"Fast. Ticket was completed in less than an hour. Thank you"

Property Management R.V.

"David was outstanding and took straightened out all of my computer issues very quickly."

Property Management J.P.

Our Lowell IT Services By the Numbers


Network monitoring services

30 Years

Experience providing managed IT services in Lowell


Beyond satisfied, 98.5% of service requests earn an “I am happy” green smiley

Awards We Have Earned As Managed IT Services Provider in Lowell

New England Network Solutions Inc.

Managed IT Services in Lowell

Your Reliable Source for IT Managed Services in Lowell

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Our Lowell Managed IT Services Firm Tailors Strategies For Your Unique Business Needs

Choose from our four levels of service.

  1. Security Managed Care — Protect your business from cyber threats with our security standards that minimizes cyber risk and give you peace of mind.
  2. Infrastructure Managed Care — Our Lowell managed services ensure your servers and core infrastructure remain fully operational with NENS infrastructure managed care and proactive maintenance.
  3. Remote Managed Care — Our expert engineers ensure your users get world-class IT support whenever they need it.
  4. Total Managed Care — Get access to the full suite of our IT support with industry-leading Lowell managed IT services that are cost-effective and include on-site user and infrastructure support.

NENS is a Leading MSP — Not Just in Lowell.

We know we’re among the top managed services providers in Lowell. But that’s not enough. We want to be the best IT partner in New England.

That’s why we provide:

  • Rapid Support. Nobody likes to wait for help. We answer support calls within two rings.
  • Regular Performance Reports. No more wondering what’s going on with your IT support. We closely monitor performance and support statistics.
  • Unbeatable Customer Satisfaction. Many of our engineers receive 100% customer satisfaction scores month after month.

That’s what makes NENS the premier managed service provider in Lowell.

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The Most Experienced Managed IT Service Provider in Lowell

With over 30 years’ experience providing industry-leading computer services, NENS is the most experienced IT service provider in Lowell.

NENS will help you optimize, maintain, and support existing solutions to support seamless, reliable IT operations.

While we take care of that, you can focus on managing your business.

Frequently Asked Questions About Our Managed IT Services in Lowell

Do you offer specific service levels for your managed IT services?

When you partner with us, you get access to managed services that are designed to align with your budget and needs.

We provide four services levels designed to support your business, including:

  • Level 1: Security Managed Care
  • Level 2: Server Infrastructure Care
  • Level 3: Remote Managed Care
  • Level 4: Total Managed Care

What sets your IT services apart?

We stand out from the competition by offering managed IT services that include various unique features, such as:

Guaranteed SLAs
Rest assured that we’ll always be able to deliver top-quality support with IT services backed by our contractually guaranteed Service Level Agreement (SLA).

Dedicated Account Management

Gain access to reliable points of contact with dedicated account managers and engineering teams assigned to every account.

Your dedicated team monitors help desk performance, NOC activity, IT project efficiency and more while developing and implementing a tailored six-quarter plan.

How much can I expect to pay for managed IT services?

The costs for your managed IT services can be impacted by:

  • The size of your business
  • Any IT challenges you’re facing
  • The services needed to resolve these issues

To gain a better understanding of our services and pricing, schedule a free consultation with us today and receive a free quote.

What will your managed services do for my business?

As your trusted IT partner, NENS’ goal is to provide managed IT services that deliver long-term value and dependable support.

We accomplish this by offering a full scope of IT services that cover all the bases, including:

  • Remote and on-site tech support
  • Responsive IT helpdesk services
  • Network Operations Center (NOC) support
  • Trustworthy consulting and advisory services
  • In-depth cybersecurity services and assessments
  • And more

How can your IT services in Lowell help me plan for the future?

The road to achieving long-term success through technology begins with a custom six-quarter plan that takes all of your needs into account.

Our experts work with your executive leadership to craft and deploy the plan. We’ll also reexamine it every quarter to ensure it continues to align with your needs.