Total Managed Service

Total Managed Service

NENS Total Managed Service

For leaders who want out of the IT business, Total Managed Service combines all three levels of our solutions in addition to onsite support services, taking away the IT burden from your business. Our experienced IT team manages your support needs, completely. You are now free to focus on improving your business.

By working with NENS, you have a trusted partner who provides leadership and a single point of accountability for your IT strategy, costs and support. Our continually proven processes and systems provide fewer business interruptions, faster recovery times and an overall peace of mind when it comes to protecting your company.

Components of our Total Managed IT Service

  • Engineering rate discount [10%]
  • Scheduled business technology strategy reviews
  • Guaranteed service response times (SLA)
  • Web usage tracking and reporting
  • Email filtration, 60-day archive and fail-over
  • Network documentation
  • Technology vendor coordination
  • Cloud and local fail-over
  • Security monitoring service and reporting
  • Workstation monitoring, patching and updates
  • Server monitoring, patching and updates
  • Remote & onsite managed server support
  • Remote & onsite managed desktop support
  • Remote & onsite managed mobile device support
  • Remote & onsite managed firewall support
  • Managed corporate Anti-Virus and Anti-Malware Suite
  • Back up testing, verification, monitoring and reporting
  • Dedicated account management and reporting insight

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NENS is a true partner and necessary component in the success and growth of our company. Partnering with NENS gave us a proactive and optimal approach to IT which was critical in the process of growing our company and taking it to the next level.

– Nicole S, Owner, Action Lock & Key