Managed IT services allow a business to delegate their IT operations to a third-party team of experts (MSPs) for a fixed monthly fee. The exact responsibilities of an MSP are usually specified in a service-level agreement (SLA).
Considering most businesses constantly worry their IT systems are vulnerable and outdated, it’s no wonder this model has been so successful. In fact, the global market for managed services is expected to grow by $150 billion over the next 5 years.
So without further ado, here are the top 7 benefits of IT managed services.
Why managed services?
1. More Reliable Network
According to Gartner, IT downtime costs an average of $300,000 per hour. While this varies depending on the type of business, most organizations agree it’s over six figures.
Even if you have internal IT staff they are often backed up, lacking advanced skills, or both. As they are busy helping staff and fighting fires, constant focus on uptime gets lost in the noise.
MSPs work in conjunction with your internal IT team to determine which tasks can be handled in-house, and what should be managed externally. This collaborative approach helps alleviate the burden from the internal team, better equipping them to resolve issues going forward.
Studies show that switching to an MSP can reduce total network and server downtime by over 85%.
2. Stringent Security and Compliance Measures
The way we communicate, work, and do business has undergone a drastic transformation in the last 10-15 years. Remote access has become a standard, allowing us to stay connected through a variety of desktop and mobile devices.
While this has numerous advantages, it also comes with increased security risks. The way we store and access sensitive data makes businesses vulnerable, especially ones that aren’t up-to-date on the latest cybersecurity trends.
Security breaches are not only financially crippling, but companies can face lawsuits, revoked licenses, and a damaged reputation as a result.
An experienced MSP can provide around-the-clock network monitoring, a multi-layered cybersecurity strategy, and the latest software to protect your most important assets.
3. Return on Investment
Some MSPs will boast about the cost savings associated with managed IT, but it’s an ambiguous claim that’s dependent on many factors. Furthermore, if they’re trying to sell you on how cheap they are, they’re probably not very good.
Let’s focus on your ROI instead.
According to an IDC study, organizations spent an average of $274,326 per 100 users on a leading service provider. They saw a return on that amount within 6 months and a 224% ROI over a three-year period.
With stats like that, it’s hard to deny the advantages of managed services.
4. Proactive Maintenance
The last thing any business owner needs when trying to grow their company, are distractions caused by tedious network issues. While infrastructure integrity is vital, a CEOs’ time and energy are better spent elsewhere.
An external MSP cand utilizes teams and toolsets to provide:
- Patch management
- Security updates
- Constant threat detection
- System and data backup
- Maintenance requirements
- Performance monitoring and optimization
- Real-time tracking to detect emerging threats and concerns
Managed IT support keeps your business on the front foot, resolving most bugs and network issues before they even become a concern.
5. Quick Response Times
Work distractions are a real problem. Coincidentally I’ve been interrupted about 3 times in the last hour of writing this and needless to say, haven’t been very productive.
UC Irvine estimates that it takes an average of 23 minutes to focus back on a task following a distraction.
When your employees are interrupted by minor technical issues, it’s detrimental for the business to have them waiting for help or going back and forth with the support team. Managed IT service gives your team immediate access to expert-level help, who can solve most problems within minutes.
While many office distractions are out of your control, hiring an MSP helps reduce the problems you can control.
6. Predictable Monthly Costs
Nothing wreaks havoc on monthly budgets more than fluctuating expenses. Business owners like knowing exactly what service they’ll get, and how much they need to spend for it.
With a managed IT provider, you pay a fixed cost every month regardless of how much service you require.
Consistent, predictable expenses help simplify budget planning and allow owners to invest in other parts of their business with confidence.
7. Economy of Scale
In today’s climate, the value of flexibility can’t be overstated. Excessive spending on infrastructure you don’t need equals money down the drain. Under-invest and you may encounter problems scaling up as business needs grow.
A managed IT service can scale your business up or down with ease.
Putting your network in the hands of experts means your business has access to the latest technology and can provide a competitive edge over others in your industry.
As you can see, managed IT services benefit companies in almost every single aspect. From a financial, security and productivity standpoint, business owners really can’t make a better choice.
NENS is a top-rated service provider with a keen understanding of how tech solutions impact your bottom line. We’ve been fortunate to help companies grow for over 25 years, so click here to find out what we can do for you.