Put an End to the IT Issues You’re Struggling With
Get a team of dedicated IT engineers (with over 25+ years of experience).
Why work with NENS for managed IT services?
Get your issues solved on the first phone call with our team of IT engineers.
Your business is always running with our ‘network operation center’ that is monitoring your systems and software round the clock.
Get a strategic account manager who is 100% dedicated to you and your success.
We keep you ahead of the competition with our tech committee that evaluates and reviews technology solutions to meet your business needs.
Guaranteed SLAs keep us accountable to you while ensuring quality and consistency of your managed IT services.
NENS will help you align your IT with your business initiatives, allowing your leaders to focus on more strategic work.
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Brands that Trust NENS for Managed IT Services
When you select NENS Managed IT Services, you get…
Technical Implementation
NENS managed IT services makes your life easier by delivering business technologies with experienced engineering teams. Onsite or remote, full cloud structures or small devices, your design, implementation, and support needs are met.
IT Service and Help Desk Support
Field Tech Support
With our IT support firm in Boston, you can get on-site technical support in 4 hours with a team of IT engineers for projects, support, patching, system maintenance, and repairs.
Managed IT Services
IT Consulting
Network Support
Our teams of engineers have expertise with projects, migrations, installations, upgrades, and relocations. NENS can help you streamline your network operations with our Boston IT services.
Cloud Services
Cyber Security
IT Procurement
Why Clients Choose NENS as Their Managed IT Services Provider
New England Network Services
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Enhance your Business With Our Other IT Services in Boston
Our Awards
Why We Are a Leading Location Managed Services Provider
4 Levels of Managed Services allow users to experience superior performance and consistent quality.
NENS’ managed services offer 4 unique levels, including:
- Security Managed Care – the core security components that protect your business from cyber attacks, hacking, and data breaches.
- Server Infrastructure Care – offers support for your core infrastructure components such as servers, firewalls, network and infrastructure in addition to all the protection and benefits of security managed care.
- Remote Managed Care – adds remote user support for your staff to the existing Server Managed Care offering.
- Total Managed Care – adds onsite support at a fixed cost for businesses that want help on premise.
Our Managed Service SLA Performance Is Top In The Industry.
We track every support engagement for response, engagement, and resolution. Our measured performance is the clearest indicator of what your experience would be with us: our constant focus on performance measurement helps to improve your IT outcomes.
That is how we can give you Guaranteed Service Levels, with a financial guarantee and compensation for service shortcomings.
96.4% of service requests are met or exceeded in our SLA for response, engagement, and resolution targets.
Our culture and compensation structures are aligned with giving you great results. Each month, our staff competes for the highest personal service rating, with many of them achieving 100% positive reviews.
All this focus on excellent service puts us at the top of IT companies.
NENS’ unique expertise and professional services are here to serve you.
Our service desk, remote engineering, account management, and field teams are all organized to deliver best-in-class results for your business structure, providing the support you need to drive more efficient business growth.
In working with NENS, you’ll be working with an IT service company that has a proven history of providing professional, managed services every time.
Stop Surprise IT Issues From Derailing Your Productivity.
Put an end to surprise IT problems and focus your attention on your business priorities.
Get the IT managed service your business needs to succeed
Having an IT Plan aligned with your business helps you reduce hidden costs and avoid crisis-based IT decisions that can impair your business.
In our 25+ years providing managed network services as an IT company, we’ve found that companies with clear IT plans get better value and results. We work to make sure all of our clients benefit from this discipline.
NENS can help you create a rolling IT strategy for the next 6 quarters of IT initiatives that give you better control over your IT infrastructure – allowing you to drive your other, critical business initiatives to success.
FAQs
1) What do Managed IT Services in Boston include?
Managed IT Services in Boston can include a wide range of services, but typically they involve proactively monitoring and managing your company’s information technology to ensure that it is running smoothly and securely.
This can include on-demand support for when issues or problems arise, as well as regular maintenance and updates to your systems. Service providers also offer strategic planning and consulting services to help you optimize technology solutions for your specific business needs.
2) What do Boston IT services do?
Boston-based IT services provide a wide range of IT support and services to businesses in the area. They can help with everything from system integration to setting up cloud services and disaster recovery.
They can also help troubleshoot any technical problems you may be having. Basically, if there’s anything to do with computers or technology, Boston IT services can probably help you out.
3) How much should I pay for managed IT services in Boston, MA?
Well, that really depends on a lot of factors. The size of your business, the scope of services you need, the number of employees you have, etc. all play a role in determining the true cost of managed IT services in the Boston area.
In general, you can expect to pay a fixed price per month per user for full coverage of your entire network and team.
4) How does managed IT in Boston work?
Boston IT services are offered by specialized IT companies (such as NENS) that focus on helping businesses like yours meet IT needs. This can include project management, cloud consulting, and providing ongoing support services.
During the initial stages of the engagement, we’ll understand your needs, your infrastructure, and your IT goals. Based on that, we’ll create customized IT strategy, onboard your IT systems, and free you from the burden of managing IT.
5) Why do I need managed IT services in Boston?
There are a few key reasons why you might need managed IT services in Boston.
First, if you don’t have the technical expertise in-house, then it can be helpful to outsource your IT needs to a team of experts.
Second, if you’re experiencing problems with your IT systems – such as crashes, glitches, or slow performance – then managed IT services can help identify and fix the problem.
Finally, by outsourcing your IT needs, you can free up your internal team to focus on other strategic initiatives.