Put an End to the IT Issues You’re Struggling With
Get a team of dedicated IT engineers (with over 25+ years of experience).
Why work with NENS for managed IT services?
We keep you ahead of the competition with our tech committee that evaluates and reviews technology solutions to meet your business needs.
Request a quote for
managed IT services
New England Network Services
New England Network Solutions, Inc.
399 Boylston Street
Boston, MA 02116
When you select NENS Managed IT Services, you get…
- Technical Implementation
- IT Service and Help Desk Support
- Field Tech Support
- Managed IT Services
- IT Consulting
- Network Support
- Cloud Services
- IT Procurement
NENS managed IT services makes your life easier by delivering the business technologies with experienced engineering teams. Onsite or remote, full cloud structures or small devices, your design, implementation, and support needs are met.
IT Service and Help Desk Support
Call us for instant technical support (from our team of remote engineers). You have great peace of mind with our guaranteed SLA performance. 98.5% of support request earn a “Green Smiley – I am happy!” from our clients.
Field Tech Support
With our IT support firm in Boston, you can get on-site technical support in 4 hours with a team of IT engineers for projects, support, patching, system maintenance, and repairs.
Managed IT Services
Our Managed IT Boston solutions will support your business needs. Chose the level of service you need and that best meets your IT budget.
More than tech support, we provide IT leadership and guidance to help you get the best value from your technology. We align with your business goals and provide direction with an IT Strategic Roadmap. This 6 quarter plan aligns with your business goals to help move you forward
Our teams of engineers have expertise with projects, migrations, installations, upgrades, and relocations. NENS can help you streamline your network operations with our Boston IT services.
NENS provides cloud solutions that fit your business. We have expertise in planning, migration, installation, management, and supporting your cloud resources. We also have cybersecurity solutions to protect your cloud assets.
NENS unique Security Risk Assessment provides an easy to understand, 30 page risk assessment. This document provides your executive leadership with a clear understanding of risks and threats with recommendations on how to mitigate cybersecurity concerns.
Distractions cost you time and money. NENS IT procurement can get the right technology solutions to suit your business through sourcing, negotiating, and implementation of your IT strategies.
4 Levels of Managed Services allow users to experience superior performance and consistent quality.
NENS’ managed services offer 4 unique levels, including:
- Security Managed Care – represents the core security components that protect your business from cyber attacks, hacking, and data breaches.
- Server Managed Care – offers support for your core infrastructure components such as servers, firewalls, network and infrastructure in addition to all the protection and benefits of security managed care.
- Remote Managed Care – includes remote user support for your staff to the existing Server Managed Care offering.
- Total Managed Care – adds onsite support at a fixed cost for businesses that desire help on premise.
NENS IT Managed Services customer satisfaction statistics…
NENS is built to deliver on our promises. We constantly track and measure ourselves against our high standards to hold ourselves accountable.
Exceeding excellence! 96.4% of tickets meet our high response, engagement and resolution SLAs
Don’t waste time on hold! We answer your call within 1.6 rings.
Beyond satisfaction! 98.5% of customer request acheive “Green Smiley – Happy client” reviews.
Our Managed Service SLA Performance Is Top In The Industry.
We track every support engagement for response, engagement, and resolution. Our measured performance is the clearest indicator of what your experience would be with us: our constant focus on performance measurement helps to improve your IT outcomes.
That is how we can give you Guaranteed Service Levels, with a financial guarantee and compensation for service shortcomings.
96.4% of service requests are met or exceeded in our SLA for response, engagement, and resolution targets.
Our culture and compensation structures are aligned with giving you great results. Each month, our staff competes for the highest personal service rating, with many of them achieving 100% positive reviews.
All this focus on excellent service puts us at the top of IT companies.
Stop Surprise IT Issues From Derailing Your Productivity.
Put an end to surprise IT problems and focus your attention on your business priorities.
NENS’ extensive experience in Managed IT Services allows us to offer you the best solutions for IT planning, cloud management, backup & data protection, cyber security, and much more.
Our service desk, remote engineering, account management, and field teams are all organized to deliver best-in-class results for your business structure, providing the support you need to drive more efficient business growth.
In working with NENS, you’ll be working with an IT service company that has a proven history of providing professional, managed services every time.
Get the IT managed service your business needs to succeed
Companies that have effective planning and implementation achieve greater growth.
Having an IT Plan aligned with your business helps you reduce hidden costs and avoid crisis-based IT decisions that can impair your business.
In our 25+ years providing managed network services as an IT company, we’ve found that companies with clear IT plans get better value and results. We work to make sure all of our clients benefit from this discipline.
NENS can help you create a rolling IT strategy for the next 6 quarters of IT initiatives that give you better control over your IT infrastructure – allowing you to drive your other, critical business initiatives to success.