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Remote Managed Service

Remote Managed Service

NENS Remote Managed Service

For Clients who realize that employee time is best spent focusing on their goals and not troubleshooting technical issues themselves, Remote Managed Service includes our top-notch help desk support for your end-users, security and server support. We even include support for smartphones and tablets, because we know that mobile devices are vital to conduct business today.

By keeping the onsite support optional, you’re in control of your budget while NENS provides unmatched service that covers the vast majority of user and networking needs.

Components of our Remote IT Managed Service

  • Engineering rate discount [7%]
  • Scheduled business technology strategy reviews
  • Guaranteed service response times (SLA)
  • Security monitoring service and reporting
  • Workstation monitoring, patching and updates
  • Server monitoring, patching and updates
  • Web usage tracking and reporting
  • Email filtration, 60-day archive and fail-over
  • Network documentation
  • Technology vendor coordination
  • Cloud and local fail-over
  • Remote server support
  • Remote desktop support
  • Remote mobile device support
  • Remote and onsite managed firewall support
  • Back up testing, verification, monitoring and reporting
  • Dedicated account management and reporting insight
  • Managed corporate Anti-Virus and Anti-Malware Suite

Need Help? Contact us!

Testimonial

The GHI Companies recently completed a server upgrade with NENS and we couldn't be happier! From the kick-off meeting to the closing conference NENS performed as promised and then some. As a service business it was critical that we minimized “down-time” during the conversion process and complete the project on schedule, and the consultant went above and beyond in this regard. The entire project was handled professionally and we know our IT system is now in good hands. We are looking forward to a long-term relationship!

--Michael Hughes, GHI Companies