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Yield Better Business Results with NENS Managed IT Services & Care

At NENS, we understand that every business is different, as are your IT needs. But no matter your business specialty, size or strategy, everyone can harness the efficiencies and value gained by implementing best practices. To help you achieve your technology and business goals, NENS offers four standard levels of managed IT services.

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Managed IT Services: A Commodity or Value Add?

Unless you have a massive budget and team for IT, your organization is probably looking towards managed IT service options and asking the pivotal question: Are managed IT services a commodity, or a value add?   While most organizations originally look to managed IT services for cost-cutting purposes, managed IT services offer a lot more […]

Unless you have a massive budget and team for IT, your organization is probably looking towards managed IT service options and asking the pivotal question: Are managed IT services a commodity, or a value add?

 

While most organizations originally look to managed IT services for cost-cutting purposes, managed IT services offer a lot more than just decreased IT spend, and can help create a whole new value add to the technological side of your business.

Managing an IT World

 

In the digital age, not having an IT presence is pretty much impossible. Whether it be strictly for IT maintenance of personal computers, setting up and running networks, or implementing new and improved technologies to increase customer engagement and revenue, having access to proper IT management isn’t just a good-to-have aspect of business, it’s critical.

 

Large corporations work in the digital age by hiring massive amounts of people to run their IT departments, and can do it all in house. Smaller organizations, however, have had to become a little craftier with their IT budgets, leading to increased use of managed IT services for day-to-day operations and digital transformation.

 

More Time To Do What’s Important

 

For most organizations without the budget to house a massive in-house IT team, managed IT services are the way to go. Traditionally, these services have been seen as the best cost-effective way to ensure IT management, but as the digital age progresses, it’s becoming apparent they can offer a lot more value than simply keeping your network afloat.

 

When you choose to work with a managed IT services provider, you’re getting more of what’s most valuable to you – your time. You’re essentially handing over your IT responsibilities to a team of experts who focus solely in that field which allows a busy C-level executive a bit of break when it comes to managing their team – because it means they have one less aspect of the company to worry about. For smaller companies, handing over IT to managed service providers gives their executives more crucial time to be working on the most important problems facing their business – those affecting revenue and the future of the company.

 

Innovation Has No Speed Limit

 

Value add for managed IT services doesn’t stop simply at more time for overworked executives, but also in the technology at play. If you work with a managed IT provider, your choices aren’t limited – which means to keep your business, a good managed IT provider is going to keep their technology and strategies top-notch to fend off competitors.

 

If you decide to run all IT in-house, any updates needed to keep up with your competition in the IT spectrum will be coming from your budget and bottom line – and in the digital age, those updates are numerous as technology continues to grow. When working with a managed IT service provider, their system updates and upgrades to keep them competitive will not be tied to your revenue, meaning you won’t need to spend nearly as much to ensure your business is operating at the technical proficiency of your competitors.

 

In human history, innovation has never had a speed limit – but that rate of innovation has started going even faster as our technological growth has skyrocketed. Falling behind can mean complete failure depending on your market.

 

Getting Started

 

Whether you’re looking to add value to your company or simply save money by considering managed IT services, finding the right fit for your organization is important. Working with a trusted and local managed IT service provider helps guarantee your organization’s IT needs are in in the right hands – for the problems facing today, and whatever the digital transformation of tomorrow may bring with it.

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5 Key Help Desk Metrics Executives Should Know

The IT help desk may seem a world away from the executive spotlight, but that doesn’t mean management should be oblivious to it’s effectiveness – namely in the 5 key help desk metrics executives should know about.   Money wasted on inefficient processes is money that can be recouped by effective management, and when it […]

The IT help desk may seem a world away from the executive spotlight, but that doesn’t mean management should be oblivious to it’s effectiveness – namely in the 5 key help desk metrics executives should know about.

 

Money wasted on inefficient processes is money that can be recouped by effective management, and when it comes to IT help desk it’s all about processes. Understanding how your organization takes care of IT issues is the first step in making sure those processes are as effective as they can be both financially and technologically.

 

  1. Satisfaction – Are the customer’s of your IT help desks leaving happy? If not, they should be. In the era of “the customer is always right,” this is a key element for executives to know pertaining to their help desk processes. Unhappy customers could be due to a flaw in the system – and likely means they won’t stay customers long.

 

  1. Volume – An executive can’t ensure an effective process if they have no idea how much it handles, and IT help desk are no different. Understanding the IT ticket volume, or how many requests come through over a given time, is one of the first steps in understanding the entire help desk process. Proper metrics should be able to show how this number fluctuates given different variables, such as hours worked per project, time of year or project type, that will help narrow down improvement possibilities later on down the line.

 

  1. Ticket Response Time – The time it takes to complete a ticket, or ticket response time, directly coincides with efficiency and customer satisfaction, which means it’s one of the metrics executives should keep their eyes on. Lower ticket response times means quicker outcomes for customers and clients, which leads to happier clients overall. It’ll also free up more time for your employees to be working on other projects. If your customer satisfaction is low, and your ticket response times could be improved, this may be one of the first variables to work on for improvement.

 

  1. Channel – How does your team receive the brunt of their IT tickets? With organization’s using new methods of customer outreach such as social media or web chats, IT help desk support can receive help tickets in numerous ways. Knowing which channel is the most – and the least – effective is important in prioritizing changes to improve IT help desk efficiency.

 

  1. Ticket Classification – Perhaps the most important help desk metrics executives should know is specific types of the problems at hand. Finding trends in popular or upcoming problem areas can provide insight for a savvy manager to move ahead of the curve, leading to improved response times, increased customer satisfaction, and elevated brand loyalty from your customers.

In today’s tech savvy world, metrics are the new gold standard for improvement. Tracking these metrics, either within your own team or with the help of an IT partner, can help improve operational efficiency and increase customer appreciation, which is what’s going to continue to drive sales later on down the line.

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What our clients have to say
  • Since Advantage Payroll began working with NENS over six years ago, there have been many changes in technology. NENS has helped Advantage grow into the 21st century. Data security is a great concern in our industry, and NENS has made it very easy to protect our clients’ sensitive information.

    Ryan Stacy
    Advantage Payroll
  • I can’t say enough great things about NENS. They are professional, friendly, and responsive and the perfect fit for our company. Actually, they make me feel as if they are an extension of our company (the IT department), just under a different name and housed in a separate facility. I rarely have issues and when […]

    Nicole S.
    Action Lock & Key
  • Over the years, NENS has been a great service partner for Prospeed. We have complimentary areas of expertise and by referring each other to new clients and working together, the clients get a feeling that they get a package deal with our two offerings. We both share a strong interest in combining top notch customer […]

    John Donovan, Prospeed
  • We have used New England Network Solutions IT services for several years. Knowing that they are always there for us whenever we have computer or software issues is a great relief. We run a very active business and we can’t afford any downtime for email, accounting and Internet access, where our scheduling calendar is available […]

    Ann Braucher, Office Manager @ Black Lab Alarm, Inc.
  • The GHI Companies recently completed a server upgrade with NENS and we couldn’t be happier! From the kick-off meeting to the closing conference NENS performed as promised and then some. As a service business it was critical that we minimized “down-time” during the conversion process and complete the project on schedule, and the consultant went […]

    GHI
    -Michael Hughes, GHI Companies
  • I would 100% recommend NENS to anyone. Otherwise we would be looking elsewhere. We learned the hard way. With our previous IT company, I once spent 75% of my work week on IT related issues . Now I spend about 25% on IT related work each week, which we consider normal, since we do not […]

    Laurie Buonopane
    Aetna Lighting
  • “We are about 60% more effective, since we contracted with NENS. The new IT structure helped our office work more efficiently and NENS was able to help make our performance faster. NENS was able to diagnose issues quickly and fix them in a timely manner.”

    Kristen Hammond
    Office Manager, Mill City Medical Group
  • Ryan Stacy
  • Nicole S.
  • John Donovan, Prospeed
  • Ann Braucher, Office Manager @ Black Lab Alarm, Inc.
  • GHI
  • Laurie Buonopane
  • Kristen Hammond