Increase Efficiency with Reliable IT Solutions in Somerville
NENS has been a trusted managed services provider in Somerville, offering quality support service for over 25 years.
Why work with NENS for managed IT services in Somerville?
Get same-day onsite support with four-hour tech response times to get you back to work faster.
Round-the-clock system monitoring from an experienced network operations team keeps your system healthy 24/7.
Avoid long wait times with a dedicated team of account and technical managers who provide the personalized attention you deserve.
Request a quote for Somerville IT services.
Outsourcing Your IT Services in Boston Saves You Time and Headaches
An Array of Reliable IT Solutions in Somerville
IT Helpdesk Support
For emergencies or issues that can’t be solved remotely, NENS technicians can be on-site within four hours of your call.
Managed IT Services
Professional network management, monitoring, and disaster recovery services give NENS clients an average uptime of 99.999%.
Get the sourcing, negotiation, and implementation support you need to compete in an ever-changing marketplace.
"Needed help ASAP and you responded within minutes!"
CPA firm, C.D.
"Tech was new, and worked very creatively to fix our issue here at Chapman. He had a great attitude and made the issue an enjoyable resolution."
"Excellent and speedy response time!"
Life Sciences / Biotech Company R.P.
"Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot."
Insurance Industry, B.B.
"Awesome service! tech was on time and on it!"
"The NENS team was so friendly and responsive. Took good care to be sure I was satisfied with the outcome. Much appreciate. Nancy O'Connor"
Insurance Industry N.O.
"Reth is so great! He's expedient, thorough, and always positive and update. He also makes sure that issues were resolved via follow-up messages. He should be acknowledged as an outstanding employee!"
Wealth Management A.T.
"The NENS team was dogged in their determination to identify the cause of the problem and resolve the issue!"
"Fixed my problem with good communication."
Professional Services D.F.
"Engineer was excellent. Learned about the prioritization process during this encounter."
Life Sciences / Biotech Company F.M.
"Fast. Ticket was completed in less than an hour. Thank you"
Property Management R.V.
"David was outstanding and took straightened out all of my computer issues very quickly."
Property Management J.P.
A Leader Among Managed Services Providers in Somerville
“Happy” client satisfaction with our IT managed services in Somerville
in providing reliable tech support in Somerville
Access to our Somerville IT support service team
Four Levels of Managed IT Services in Somerville
With NENS’ professional services, you can choose between four levels of service to find the one that best fits your business needs.
- Security Managed Care – Security professionals analyze your system and manage cybersecurity strategy to keep your data safe.
- Server Managed Care – Keep your systems running smoothly with continual monitoring and maintenance.
- Remote Managed Care – Have access to a remote team of IT experts whenever you need them.
- Total Managed Care – Top-quality onsite managed IT services to solve any technical issues you might encounter.
Unmatched SLA Performance Makes NENS One of the Top IT Companies in Somerville
At NENS, we’re obsessed with performance. We track every response, engagement, and resolution to ensure that our clients get the high-quality computer support they deserve.
As a result, 96.4% of our service requests meet or exceed the response, engagement, and resolution targets set by our SLA. This is why we are a premier Somerville managed services provider.
We’re so confident in our abilities as one of the top IT firms in Somerville that we provide ironclad Guaranteed Service Levels that offer financial compensation should you experience any shortcomings with our service.
- Guaranteed SLAs. We provide round-the-clock assistance for small and mid sized businesses.
- Same-Day Support. We work quickly to resolve your IT issues within the same day we receive your call.
- Frequent and Detailed Performance Reports. We take the confusion out of IT support by closely examining our support and performance numbers to ensure a high level of accuracy.
- Unmatched Customer Satisfaction. Our technicians receive top marks for customer satisfaction after only one month of service, and have a 98.5% satisfaction (Happy) rating.
These are a few of the reasons why NENS is the top managed service provider in Framingham.
Comprehensive Managed IT for Somerville Businesses
NENS has been one of the premier IT services companies for over 25 years, offering comprehensive managed IT solutions to businesses in the Somerville area.
If you’re looking for the latest technology solutions to achieve your business goals, we’re here to help. Some of our areas of expertise include:
Somerville IT Support On Demand
Speak with an experienced IT consultant to align your IT plan with your business and reduce hidden costs, promote system efficiency, and avoid crises that can impair your business.
For IT problems that can’t be solved remotely, trust NENS for managed IT in Somerville. Our technicians can be on-site within hours to keep your business moving.
No matter what IT troubles you experience, NENS’ Somerville managed IT services provide the reliable support you need.