Increase Efficiency with Reliable IT Services in Somerville
NENS has been a trusted managed IT provider, offering quality services for over 30 years.
Reasons to partner with NENS as your IT services provider in Somerville:
Get same-day onsite support with four-hour tech response times to get you back to work faster.
Round-the-clock system monitoring from an experienced network operations team keeps your system healthy 24/7.
Avoid long wait times with a dedicated team of account and technical managers who provide the personalized attention you deserve.
Request a Quote for Our Somerville IT Services
NENS Provides Managed IT Services in:
Clients Who Choose Our IT Services in Somerville
Key Features of Our IT Services in Somerville
As one of the top managed service providers in Somerville, our goal is to give our clients the best service possible.
We constantly monitor deliverables to improve efficiency and customer satisfaction.
Implement your technology seamlessly and efficiently with our trained field technicians.
IT Helpdesk Support
Get the tech support you need from a 24/7 ITIL-certified helpdesk with experts ready to walk you through solutions and get you back to work.
Field IT Support
For emergencies or issues that can’t be solved remotely, NENS technicians can be on-site within four hours of your call.
Managed IT Services
With NENS’ comprehensive Somerville IT services, businesses can run their business while we manage your IT
Get the guidance you need from our IT consultants. Build a complete roadmap and IT strategy to avoid long-term increased costs.
Professional network management, monitoring, and disaster recovery services give NENS clients an average uptime of 99.999%.
Reap the benefits of cloud computing. NENS assists with planning, migration, administration, and support needs ranging from hybrid to full cloud infrastructures.
NENS provides advanced cyber security solutions to protect your information. Our multi-layered approach covers you from your users to the cloud.
Get the sourcing, negotiation, and implementation support you need to compete in an ever-changing marketplace.
Our Somerville IT Services
"Needed help ASAP and you responded within minutes!"
CPA firm, C.D.
"Tech was new, and worked very creatively to fix our issue here at Chapman. He had a great attitude and made the issue an enjoyable resolution."
"Excellent and speedy response time!"
Life Sciences / Biotech Company R.P.
"Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot."
Insurance Industry, B.B.
"Awesome service! tech was on time and on it!"
"The NENS team was so friendly and responsive. Took good care to be sure I was satisfied with the outcome. Much appreciate. Nancy O'Connor"
Insurance Industry N.O.
"Reth is so great! He's expedient, thorough, and always positive and update. He also makes sure that issues were resolved via follow-up messages. He should be acknowledged as an outstanding employee!"
Wealth Management A.T.
"The NENS team was dogged in their determination to identify the cause of the problem and resolve the issue!"
"Fixed my problem with good communication."
Professional Services D.F.
"Engineer was excellent. Learned about the prioritization process during this encounter."
Life Sciences / Biotech Company F.M.
"Fast. Ticket was completed in less than an hour. Thank you"
Property Management R.V.
"David was outstanding and took straightened out all of my computer issues very quickly."
Property Management J.P.
Our Managed IT Services in Somerville by The Numbers
“Happy” client satisfaction
with our IT services
Of expertise in providing reliable tech support
Access to our Somerville IT support service team
Awards Validate the High Quality of Our IT Services in Somerville
Benefit from Partnering with the Leading IT Services Provider in Somerville
Four Levels of IT Services
- Security Managed Care –Security professionals analyze your system and manage cybersecurity strategy to keep your data safe.
- Infrastructure Managed Care – Keep your systems running smoothly with continual monitoring and maintenance.
- Remote Managed Care – Have access to a remote team of IT experts whenever you need them.
- Total Managed Care –Top-quality onsite Somerville managed IT services to solve any technical issues you might encounter.
High SLA Performance
At NENS, we’re obsessed with performance. We track every response, engagement, and resolution to ensure that our clients get the high-quality computer support they deserve.
As a result, 96.4% of our service requests meet or exceed the response, engagement, and resolution targets set by our SLA. This is why we are a premier Somerville managed services provider.
We’re so confident in our abilities as one of the top IT firms in Somerville that we provide ironclad Guaranteed Service Levels that offer financial compensation should you experience any shortcomings with our service.
- Guaranteed SLAs.We provide round-the-clock IT support for small and mid sized businesses in Somerville.
- Same-Day Support.We work quickly to resolve your IT issues within the same day we receive your call.
- Frequent and Detailed Performance Reports. We take the confusion out of IT support by closely examining our support and performance numbers to ensure a high level of accuracy
- Unmatched Customer Satisfaction.Our technicians receive top marks for customer satisfaction after only one month of service, and have a 98.5% satisfaction (Happy) rating.
These are a few of the reasons why NENS is the top managed service provider in Somerville.
Top-Tier IT Services
For SMBs in Somerville
NENS has been one of the premier IT services companies for over 30 years, offering comprehensive managed IT solutions to businesses in the Somerville area.
If you’re looking for the latest technology solutions to achieve your business goals, we’re here to help. Some of our areas of expertise include:
- Tech support
- Helpdesk services
- System monitoring
- Cyber security
- IT consulting
- Network support
- Cloud services
- And much more
NENS is your one-stop-shop for managed IT services in Somerville.
Field IT Support On Demand
IT issues can slow your company to a crawl. With 24/7 helpdesk support, we can help you resolve issues within minutes to get you back to work.
Speak with an experienced Somerville IT consultant to align your IT plan with your business and reduce hidden costs, promote system efficiency, and avoid crises that can impair your business.
For IT problems that can’t be solved remotely, trust NENS for managed IT in Somerville. Our technicians can be on-site within hours to keep your business moving.
No matter what IT troubles you experience, NENS’ Somerville managed IT services provide the reliable support you need.
- IT consulting
- Tech support
- Network support
- System monitoring
- IT helpdesk services
- Cybersecurity strategies and implementation
- Cloud computing, migration and management
- And much more
If you are looking for the top managed services provider in Somerville, your search ends with NENS.
FAQs About Our Managed IT Services in Somerville
How cost-effective are your managed IT services in Somerville?
We standardize hardware, software, and processes to bring predictability in cost while improving your ROI.
You’re not just benefiting from cost savings; you’re making a smart investment in your business’s future with a leading managed IT services company in Somerville.
Can your Somerville IT services help me with compliance and governance?
Absolutely. Compliance isn’t just a box to tick; it’s a necessity if you operate within a highly regulated industry.
NENS has specialized expertise in sectors governed by CMMC compliance and NIST 800-171.
Our IT services firm will help you navigate the complex landscape of IT policies and compliance requirements.
How do your Somerville managed services help me maintain business continuity?
Downtime is not an option and can cost you as much as $9,000 per minute if not properly handled.
That’s why NENS offers backup and disaster recovery planning as part of our IT managed services in Somerville.
We implement automated patching and updates to ensure your systems are always up and running. Your business continuity is our business.
Can your managed IT services in Somerville integrate with my existing infrastructure?
Yes, they can.
We work collaboratively to plan and prioritize your technology initiatives properly, ensuring seamless integration with your current infrastructure.
Choosing NENS for managed IT solutions is not about starting over; it’s about moving forward.
How do you maintain client satisfaction for your managed IT services in Somerville ?
At NENS, satisfaction is more than just a metric for success; it’s our goal.
We meet or exceed our SLA 97.2% of the time, and 98.5% of the support requests we receive are rated “Highly Satisfied – Green Smiley” by our clients.
With NENS, you’re not just another client; you’re a highly satisfied managed IT partner.