Managed IT Services in Waltham

Eradicate IT headaches with tailored solutions from the top Waltham managed services provider.

Eliminate IT Issues with NENS’ Managed Services in Waltham

NENS has over 30 years of experience helping businesses increase their efficiency with comprehensive IT services in Waltham.

What makes NENS the premier managed services provider in Waltham?

Fast ticket resolution gets your team back to work quickly. We answer the phone within 1.6 rings.

24/7 system monitoring from our network operations team keeps your system happy and healthy.

Get an edge on the competition with the latest technology evaluations and standards from our tech committee.

Our Guaranteed Service Level Agreement (SLA) ensures quality and consistent Waltham IT services. We put our money where our mouth is – our SLAs are guaranteed, or you do not pay.

A dedicated account manager will monitor your IT efficiency and help you achieve your unique business goals via our managed services in Waltham.

Get more information for our managed IT services in Waltham.

Outsourcing Your IT Services in Boston Saves You Time and Headaches

A Closer Look at NENS’ Waltham IT Solutions

Take on digital transformation without the stress. Our cloud services includes cloud migration, backup, and hybrid services along with 24/7 cloud support.
Our ITIL-certified experts offer unmatched day to day remote tech support and resolve your IT issues quickly so you can get back to work.

Skilled engineers can be on-site within minutes of your call to resolve even the most complicated information technology problems.

Protect yourself from online threats with a multi-tiered approach to cyber security that includes training, monitoring, and security software.
Go beyond basic computer support. NENS’ IT consultants can provide expert insights and guidance to achieve your long-term business objectives.

Network Support

Keep your business operating with NENS’ professional network monitoring, management, break fix and disaster recovery plans.

Stay ahead of the competition with industry-leading technology, delivered by an experienced managed service provider

"Needed help ASAP and you responded within minutes!"

CPA firm, C.D.

"Tech was new, and worked very creatively to fix our issue here at Chapman. He had a great attitude and made the issue an enjoyable resolution."

Manufacturing R.A.

"Excellent and speedy response time!"

Life Sciences / Biotech Company R.P.

"Reth was exceptional and saw the fix all the way to the end. Very confident in his ability to resolve the issue quickly from the moment we began to troubleshoot."

Insurance Industry, B.B.

"Awesome service! tech was on time and on it!"

Manufacturing R.C.

"The NENS team was so friendly and responsive. Took good care to be sure I was satisfied with the outcome. Much appreciate. Nancy O'Connor"

Insurance Industry N.O.


"Reth is so great! He's expedient, thorough, and always positive and update. He also makes sure that issues were resolved via follow-up messages. He should be acknowledged as an outstanding employee!"

Wealth Management A.T.


"The NENS team was dogged in their determination to identify the cause of the problem and resolve the issue!"


Healthcare M.C.

"Fixed my problem with good communication."

Professional Services D.F.

"Engineer was excellent. Learned about the prioritization process during this encounter."

Life Sciences / Biotech Company F.M.

"Fast. Ticket was completed in less than an hour. Thank you"

Property Management R.V.

"David was outstanding and took straightened out all of my computer issues very quickly."

Property Management J.P.

What Makes NENS One of the Top Managed Services Providers in Waltham?

98.5%

Of all support requests result in ecstatic clients

30 Years

Experience providing IT solutions in Waltham

24/7

Monitoring keeps your business running smoothly

Our Awards

Get Peace of Mind with NENS’ IT Managed Services in Waltham

Four Levels of Managed Services for Waltham Businesses

Don’t pay for services you don’t need. Choose the perfect level of IT services in Waltham to fit your budget and business needs with our tech support services solutions:

  • Security Managed Care – Have a team of security professionals on your side to analyze and manage your cybersecurity strategy and security services .
  • Infrastructure Managed Care – Eliminate problems with the core of your network including infrastructure and servers with 24/7 support, remote monitoring and management .
  • Remote Managed Care – Add user support services from remote IT experts whenever a problem arises.
  • Total Managed Care – Have engineers on-site to resolve any IT problems that might hinder your business efficiency.
Managed Services in Waltham

Frequently Asked Questions About Our Managed IT Services

How do your managed IT services handle frequent IT issues?

Frequent IT issues can significantly impact your resources.

Our engineers catch problems before they escalate, ensuring your operations run smoothly. 

With an average resolution time of 40 minutes for Level 1 tickets, you’ll always receive swift, effective solutions when you partner with us.

How do your managed services ensure my systems are compatible and efficient?

Incompatible IT systems can be a bottleneck to your business’s growth. 

NENS offers comprehensive assessments and documentation to identify any inefficiencies or incompatibilities.

We then align your technology with a six-quarter IT strategic roadmap, ensuring seamless operations. 

With our managed services, you’re not just resolving issues; you’re optimizing your business for the future.

How do your IT services stay updated on the latest technologies?

When it comes to providing IT services, staying ahead of the curve is crucial for driving long-term value for your business.

That’s why NENS has a technology committee that reviews emerging IT trends and solutions. 

We integrate the latest technologies into our managed IT services, ensuring you’re always a step ahead of your competition.

What kind of ROI can I expect from your managed IT?

ROI is more than just a buzzword; it’s a promise. At NENS, we standardize everything, including hardware, software, and processes, to deliver maximum returns for your business. 

We then design a lifecycle management policy that dictates how and when this happens, ensuring you get the most out of your technology investments.

How do you ensure effective communication for your managed IT services?

Communication gaps can be costly and cause confusion and delay. 

At NENS, you get access to our executive leadership team at all times, ensuring seamless, transparent communication and the highest levels of service. 

We value your time and aim to provide rapid, effective technology solutions through our managed IT services.